Shipping policy

At Live Right Pet Supplies, we currently offer shipping within Canada only. We aim to process and deliver your order as efficiently as possible while keeping you informed throughout the shipping process.

Shipping Area

We currently ship orders to addresses within Canada.

At this time, we do not offer international shipping outside Canada.

Order Processing Time

Orders are typically processed within 2–3 business days after the order is successfully placed.

Processing includes verifying your order, preparing the products, and packaging your items for shipment.

Please note that orders placed on weekends or Canadian public holidays may begin processing on the next business day.

Transit Time

Once your order has been processed and shipped, the estimated transit time is approximately 3–5 business days.

Transit times may vary depending on the destination, carrier operations, weather conditions, and other circumstances outside our control.

Total Shipping Time

The estimated total delivery time is:

2–3 business days processing + 3–5 business days transit = approximately 5–8 business days.

These are estimated business-day timeframes and are not guaranteed delivery dates.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation and tracking information at the email address provided during checkout, where tracking is available.

You can use the tracking information to monitor the progress of your shipment.

Shipping Delays

While we work to meet the estimated delivery timeframe, occasional delays may occur due to weather, carrier disruptions, holidays, high shipping volumes, incorrect address information, or other circumstances beyond our control.

If your order has exceeded the estimated 5–8 business day delivery timeframe, please contact us so we can assist you.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Please carefully review your shipping address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the information before the order is processed or shipped, but changes cannot be guaranteed.

Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or other delivery issue caused by the recipient, additional shipping charges may apply if the order needs to be reshipped.

Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

Live Right Pet Supplies
Phone: +1 902-613-9898
Email: info@liverightpetsupplies.shop
Physical Address: 1114 Highway 2 (NS-2), Five Islands, NS B0M 1K0, Canada