Frequently Asked Questions

Welcome to the Live Right Pet Supplies FAQ page. Below you’ll find answers to some of the most common questions about our products, orders, payments, shipping, and customer support.

1. What products do you sell?

We offer a range of practical pet supplies designed for everyday use, including dog walking accessories, safety products, travel essentials, and other useful pet-care items.

2. How can I place an order?

Simply browse our store, select the product you want, choose any available options, and add it to your cart. Proceed to checkout, enter your shipping and payment information, and complete your order.

3. What payment methods do you accept?

Available payment methods are displayed during checkout. Depending on your location and order, options may include online payment methods and Cash on Delivery where available.

4. How can I check the status of my order?

After placing your order, you may receive order and shipping updates through the contact information provided at checkout. If you need assistance with your order, contact our support team with your order number.

5. How long does shipping take?

Shipping times can vary depending on your location, shipping method, product availability, and other factors. Any available estimated delivery information will be provided during the ordering process or in your order confirmation.

6. Do you offer Cash on Delivery?

Cash on Delivery may be available for eligible locations and orders. Available payment options will be shown at checkout.

7. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly with your order number and relevant details. Photos may be requested to help us review the issue.

9. Do you accept returns or exchanges?

Returns and exchanges are subject to our applicable return policy and product eligibility requirements. Please review our Return & Refund Policy before sending an item back.

10. How will I receive my refund?

If a refund is approved, it will generally be issued according to the original payment method or the applicable refund process. Processing times may vary depending on your payment provider or financial institution.

11. Can I change my shipping address after placing an order?

If you need to update your shipping address, contact us as soon as possible. We’ll do our best to make the requested change before your order is processed or shipped.

12. How can I contact Live Right Pet Supplies?

You can contact us using the information below:

Phone: +1 902-613-9898
Email: info@liverightpetsupplies.shop
Address: 1114 Highway 2 (NS-2), Five Islands, NS B0M 1K0, Canada

13. What should I include when contacting customer support?

For order-related questions, please provide your order number along with your name and a clear description of your question or concern. This helps us assist you more efficiently.

14. Where can I find your store policies?

You can review our individual store policies for detailed information about payments, shipping, returns, refunds, and other terms. If you have any questions about a policy, please contact our customer support team.

Still Have Questions?

If you can't find the answer you're looking for, please reach out to us. The Live Right Pet Supplies team is happy to help with your questions and concerns.